TITLE:

Service Delivery Manager – Regular Transport

FIELD
OF EXPERTISE:

Operational Performance, Public Transit, Service Quality, Change Management, Customer Service

LOCATION:

Gatineau

Description

Organizational context

The Société de transport de l’Outaouais is a fast-growing company that aims to offer efficient, sustainable public transit solutions that allow the population of Gatineau to get around where they live, work, study, and play.

Description

This new position confirms the desire to focus on operational performance within the Operations division. The incumbent will be responsible for leading and supporting the work team of approximately 20 employees as well as the first tier managers in the service delivery.

The person will be responsible for all tasks related to network performance and service quality. He or she will also be responsible for reporting with rigor and diplomacy to continue to advance the process already in place.

Candidate profile

You have a university degree in industrial relations, management, or the equivalent with a minimum of 5 years in management and team supervision. You are a mobilizing manager with experience in change management. You are results-oriented and a problem-solver, you are great at maintaining team spirit and fostering impeccable customer service. Experience in a unionized environment will be considered essential, as well as experience in transportation logistics.

Compensation

Base salary

According to experience

Bonus

Employer

Nature of the company

Services

Business sector

Located in Gatineau

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