Nursing and Customer Care Director


Nursing, Management, Customer Service, Private retirement home, Mobilization, Leadership




Organizational context

Our client owns and manages a private retirement home for semi-autonomous seniors. They are looking for their next Nursing and Customer Care Director to complement their growing team.

Currently welcoming about 100 residents but wishing to almost double the capacity following recent renovations (i.e. expansion), this residence distinguishes itself by the quality of its services and by the family atmosphere it fosters.


Under the owners’ supervision and surrounded by a solid team of professionals, the incumbent plans, directs, organizes, and controls activities related to the care and well-being of the residents. He or she directs and supports the team leaders and employees of the residence to ensure the achievement of objectives and the maintenance and improvement of the quality of services.

In concrete terms, the Nursing and Customer Care Director:

– Defines and clarifies the care philosophy, adopts, and implements a conceptual model

– Develops a quality control program for services and periodically evaluates the quality of care provided

– Promotes research and development of new projects and participates in their implementation

– Determines the training, development and skill set needs of his/her team

– Ensures the onboarding, participation, motivation, enhancement, and development of the skills his/her human resources

– Informs the resident and his/her family about their health record and means likely to maintain or improve their condition or on the prevention strategies.

Candidate profile

Our ideal candidate has a degree in nursing and a minimum of 5 years experience in care management. We are looking for an engaging leader with excellent interpersonal skills and a focus on the customer experience. You are known for your listening and communication skills, your ability to solve problems calmly and effectively and to foster a good work climate and spirit of collaboration. Knowledge of the Hopem-Symo system will be considered an asset.


Base salary

According to experience


To be discussed


Nature of the company


Business sector

Private retirement home

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