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Case manager - nursing
Field of expertise:
Administration, Medical, Pharmaceutical, Customer Service
Montreal (down town)

Job description

Organizational Context

For nearly 30 years now, this Quebec company has been supporting its clients, whether for a simple request for information or an emergency. This company is a leader in the field of travel assistance and has developed over the years a real international network of partners.

The medical team is looking to ad a new member!


Reporting to the Medical Team Coordinator, the incumbent will be responsible for assisting policyholders with medical problems abroad or following an accident. Since each situation is unique, it requires actions that are adapted to the medical, logistical and financial aspects as well as to the human level.

  • Link insureds, hospitals and on-site specialists to obtain information on diagnosis and treatment plan
  • Make recommendations
  • Validate the quality of care provided abroad and, if necessary, arrange for repatriation to the insured’s province of residence
  • Respond to the concerns of the insured and their loved ones by bringing your medical expertise and support

Candidate Profile

This challenge is for a nurse member of the OIIQ who has held positions in environments where speed of decision making was a priority. An experience in medical transport accompaniment would be an undeniable asset. You have an ability to practice your profession without having the patient in front of you. You also understand the corporate issues that force you to make difficult decisions.

The philosophy of the medical team is based on empathy, respect and mutual aid. Comprehensive training will be offered to make you comfortable with the IT tools, case management methods and companies we represent. With 6 years experience in nursing (DEC, BACC or Maîtrise), you are comfortable in an English environment (the knowledge of a third is an asset). A telephone guard on a rotating basis after 6 months in office.


Base salary

Based on experience




Nature of the company


Business sector



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